January 9, 2023Consumers Expect Convenience — Here’s How to Give it to Them
Consumers Expect Convenience — Here’s How to Give it to Them
Nobody is willing to wait in line anymore.
Whether it be an automated self-service experience or offering your full retail catalog in-store, today’s consumers expect convenience at the point of sale (POS). Businesses that don’t adapt will be left behind.
POS tech innovations have evolved rapidly since the beginning of the pandemic. The result is endlessly adaptable modular systems that allow retail and hospitality businesses to pivot to meet changing market and labor conditions — and evolve with consumer preferences. Providing the next-generation consumer experience is not value-adding, but a competitive necessity.