February 10, 2020

The Retail And Hospitality POS Dilemma: Windows Or Android?

The Retail And Hospitality POS Dilemma: Windows Or Android?

By Sonal Apte, Vice President of Retail and Hospitality Solutions, Elo

Shopping with tablet

Retail is changing rapidly as shoppers demand a seamless shopping experience across channels. As the physical and digital store unify, it is imperative to have one unified view of the customer, inventory, and pricing. The POS system serves as a backbone of all these transactions from initial order to fulfillment and final payment across physical and digital channels.

The Evolving Nature Of POS

It’s no secret that technology powering POS systems are rapidly evolving to keep up with customer-driven demands. And with support for Windows 7 ending on January 14, 2020, retailers and restauranteurs are faced with the major challenge of upgrading to Windows 10 for multiple in-store touchpoints: POS, kiosk, self-checkout (SCO), extended aisle, signage and more. Retailers and restauranteurs must allocate budget, assess software compatibility, design and implement rollouts and address any concerns about support. This creates an opportunity to reconsider the POS infrastructure so it can support the rapid changes in customer expectations.

This is no small feat for a retailer of any size. While an upgrade to Windows 10 seems obvious for some businesses, others view the sunset of Windows 7 as a good time to reevaluate whether a Windows or Android operating system will best serve the company and its customers, both now and in the years ahead. Shopper behavior and in-store technologies continue to rapidly evolve, so having a resilient POS system is critical.

The POS Dilemma: Windows Vs. Android

As retailers and restaurant operators decide whether a Windows or Android-based POS ecosystem is the right fit for their future goals, they should base their decision on several key considerations:

Creating An Engaging POS Experience With Windows Or Android

As retailers and restauranteurs implement a new POS software environment, the primary goal is clear: to create unified commerce with a seamless experience that brings together online and offline channels for each of their customers. This means delivering in-store touchpoints such as interactive touch screens and self-service kiosks that connect the shopper’s online and in-store experience. Both Windows and Android operating systems deliver key benefits to help achieve retailers’ goals. However, it is up to each retailer and operator to understand the pros and cons of each option, how it can adapt to their individual requirements, and how it can help ensure the longevity and adaptability that they need.

About The Author

Sonal Apte is Vice President of Retail and Hospitality Solutions at Elo.

Originally published via Retail IT Insights website.